Mixed-Animal Veterinary Front Desk Specialist

Accreditation Council for Graduate Medical Education; Washington (GA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company M 

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Mental Health Resources

Discounts on Veterinary Services

Professional Development & Training

Tuition Reimbursement

Continuing Education Support

Job summary

Wilkes County Veterinary Services is seeking a Full-Time Veterinary Receptionist / CSR to greet clients and their pets, manage calls, schedule appointments, and support a mixed-animal practice in Washington, GA. You will communicate with the veterinary team, explain services and fees, and help maintain hospital operations with a compassionate, professional front-desk presence.

The role requires strong customer service, multitasking ability, and a team-oriented attitude in a busy veterinary

Qualifications

• Previous customer service, client service, receptionist, or front-desk experience required.
• Previous veterinary, animal hospital, medical office, or healthcare experience highly preferred.
• High school diploma or GED required.

Responsibilities

• Welcome Clients and Patients: Greet clients and their pets, check patients in/out, and create a friendly front-desk experience.
• Manage Phones and Communication: Answer multi-line phones, respond to client questions, take accurate messages, and communicate information to the team.
• Schedule Appointments: Coordinate wellness, sick, surgical, follow-up, and other veterinary appointments.
• Support a Mixed Animal Practice: Communicate with clients for a variety of animal species and direct questions to the appropriate team member.
• Client Service and Education: Explain routine services, vaccinations, preventive care, and post-visit instructions.
• Estimates and Payments: Prepare estimates, process payments, create invoices, and communicate financial information clearly.
• Medical Records: Maintain client/patient information, update records, scan/file documents.
• Patient and Appointment Follow-Up: Confirm appointments, reminders, follow-ups, prescriptions, and referrals.
• Team Collaboration: Work with veterinarians, technicians, assistants, and management for patient care.
• Reception Area and Hospital Support: Maintain a clean, organized front-desk area.

Skills

Customer service

Front desk

Communication

Organization

Empathy

Teamwork

Education

High school diploma or GED

Tools

Scheduling software

Electronic medical records

Multi-line phone systems

Job description

Wilkes County Veterinary Services is seeking a Full-Time Veterinary Receptionist / CSR to greet clients and their pets, manage calls, schedule appointments, and support a mixed-animal practice in Washington, GA. You will communicate with the veterinary team, explain services and fees, and help maintain hospital operations with a compassionate, professional front-desk presence.

The role requires strong customer service, multitasking ability, and a team-oriented attitude in a busy veterinary