Vet Front Desk & Client Services Specialist

XPrep Learning Solutions LLC; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company匹

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Mental Health and Wellness Resources

Employee Discounts on Veterinary Care

Professional Development and Training

Tuition Reimbursement

Continuing Education Support

Career Growth Within Veterinary Field

Job summary

Wilkes County Veterinary Services is hiring a full-time Veterinary Receptionist to greet clients, manage calls, schedule appointments, and coordinate care for a mixed animal practice. You will work closely with veterinarians and staff to ensure a welcoming, organized experience for every client and patient.

This role requires excellent communication, strong organizational skills, and compassion for animals and their families.

Qualifications

• Previous customer service, client service, receptionist, or front-desk experience required
• Previous veterinary, animal hospital, medical office, or healthcare experience highly preferred
• High school diploma or GED required
• Comfortable using computers, scheduling software, electronic medical records, and multi-line phone systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced veterinary environment
• Friendly, professional, dependable, and approachable
• Compassionate toward animals and empathetic toward their owners
• Comfortable discussing estimates, payments, and financial information with clients
• Ability to work effectively as part of a collaborative veterinary team
• Willingness to learn and develop additional knowledge of veterinary medicine and client service

Responsibilities

• Welcome Clients and Patients: Greet clients and their pets warmly, check patients in and out, and create a friendly, professional front-desk experience.
• Manage Phones and Communication: Answer multi-line phones, respond to client questions, take accurate messages, and communicate important information to the veterinary team.
• Schedule Appointments: Coordinate wellness, sick, surgical, follow-up, and other veterinary appointments while helping maintain an efficient daily schedule.
• Support a Mixed Animal Practice: Communicate professionally with clients seeking care for a variety of animal species and help direct questions or concerns to the appropriate team member.
• Client Service and Education: Explain routine services, vaccinations, medications, preventative care recommendations, and post-visit instructions while knowing when to involve a veterinary professional.
• Estimates and Payments: Prepare and review estimates, process payments, create invoices, and communicate financial information clearly and compassionately.
• Medical Records: Maintain accurate client and patient information, update records, scan and file documentation, and ensure important information is communicated appropriately.
• Patient and Appointment Follow-Up: Assist with appointment confirmations, reminders, medical follow-ups, prescription requests, referrals, and other client communications.
• Team Collaboration: Work closely with veterinarians, veterinary technicians, veterinary assistants, and management to ensure excellent patient care and a smooth client experience.
• Reception Area and Hospital Support: Help maintain a clean, organized, professional, and welcoming front-desk environment.
• Handle Sensitive Situations: Provide calm, compassionate, and professional service when clients are worried, emotional, or navigating unexpected veterinary expenses or medical concerns.

Skills

Customer service

Front desk experience

Communication skills

Organizational skills

Multitasking

Compassionate toward animals

Teamwork

Education

High school diploma or GED

Tools

Scheduling software

Electronic Medical Records (EMR)

Multi-line phone systems

Job description

Wilkes County Veterinary Services is hiring a full-time Veterinary Receptionist to greet clients, manage calls, schedule appointments, and coordinate care for a mixed animal practice. You will work closely with veterinarians and staff to ensure a welcoming, organized experience for every client and patient.

This role requires excellent communication, strong organizational skills, and compassion for animals and their families.