Veterinary Receptionist

Mission Pet Health; Wilmington (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life Insurance

Disability insurance

Discounted veterinary care

Teladoc access

Employee Assistance Program (EAP)

Job summary

Wilmington Animal Healthcare Veterinary Hospital in Wilmington, NC, invites you to join as a receptionist, delivering exceptional customer service while supporting a AAHA-accredited facility. Expect a role coordinating appointments, managing records, and processing transactions with a caring team.

The position emphasizes compassionate client engagement, teamwork, and flexible hours, including some weekends/holidays, with opportunities to grow professionally through structured programs and

Qualifications

• A passion for providing excellent customer service and a love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; a flexible schedule including some weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence and treat each pet like your own.

Skills

Customer service

Communication skills

Organizational skills

Team player

Experience with veterinary software

Tools

Veterinary software

Job description

Wilmington Animal Healthcare Veterinary Hospital

Date Published

07-21-2026

Pay Class

Full-Time

Base Min.

$ 18

Base Max.

$ 20

Description & Requirements

At Wilmington Animal Healthcare Veterinary Hospital in Wilmington, NC, we believe in providing the most advanced and compassionate care available to pets, treating them like our own since 2006. When you join us, you are joining an elite group of professionals dedicated to veterinary excellence. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, regularly undergoing evaluations to ensure we meet or exceed the global benchmark for quality care in nearly every aspect of our hospital, including surgery, diagnostics, and anesthesiology. Our commitment to excellence is reflected in our community trust, evidenced by our excellent 4.8-star Google rating. This is your opportunity to do your best work alongside dedicated teammates who share a common mission.Your professional development is paramount here. While we are a deeply localized practice, we are supported by a network committed to ensuring every teammate has the necessary tools to succeed. We foster a culture of education and growth, offering structured programs designed to help you achieve your long-term career goals, whether that involves becoming a credentialed technician or stepping into a leadership role. For our veterinarians, this means access to internal specialty consultations and ongoing resources that allow you to constantly refine your skills and provide the highest level of comprehensive medicine.We ensure you have access to the resources required to practice high-quality, full-service small animal medicine. Our services are extensive, covering everything from routine Wellness and Prevention to complex Advanced Care. You will be utilizing comprehensive Testing and Diagnostics capabilities to support your decision-making, guaranteeing a challenging and rewarding caseload. We also maintain dedicated facilities for critical Surgical Procedures and provide essential Urgent Care services, guaranteeing a focus entirely on patient safety and successful outcomes.Wilmington Animal Healthcare is strategically located at 6801 Gordon Road in Wilmington, NC, serving this established community since 2006. This area is known for being supportive of high-quality veterinary medicine, and you will quickly become an integrated partner in the health of the local pets. You are joining a practice with deep roots in a community where client service and medical quality are not just goals, but a proven reality.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Benefits

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 'Most Loved Workplace,' ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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