Veterinary Receptionist

Northside Veterinary Clinic; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Northside Veterinary Clinic is seeking a full-time front-desk receptionist as the first point of contact for clients. The ideal candidate will thrive in a fast-paced environment, clearly communicate, and share a passion for animal care while managing appointment scheduling and client inquiries.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, ensure accurate accounting of service and product sales.
• Schedule appointments and make outbound calls for reminders.
• Assist in maintaining cleanliness for a positive client experience.

Skills

Organizational skills

Multitasking

Customer service

Job description

Northside Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $24-$27/hr. based on experience and skill set.

Schedule: Will normally work 4-5 days/week; must be able to work some Saturdays in rotation

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Northside Veterinary Clinic
Northside Veterinary Clinic was established in 1997 and is in the vibrant neighborhood of Williamsburg, Brooklyn. Here at Northside, we have carefully cultivated an atmosphere that is comfortable, welcoming, and calming, ensuring that both pets and their owners feel at ease from the moment they step through our doors. Every patient is entitled to treatment rooted in care, respect, and understanding. We have built upon those core values to create a full-service, state-of-the-art animal hospital and trusted staple of our community. In addition to routine and emergency care, we also offer alternative therapies such as Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy, providing a holistic approach to pet care.

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