Veterinary Receptionist

Pure Paws Veterinary Care; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Pure Paws Veterinary Care is hiring a full-time front-desk receptionist in Hell's Kitchen. This role involves being the first point of contact for clients, managing appointments, payments, and ensuring a positive experience for pets and their owners. Ideal candidates have strong customer service skills and experience in a veterinary setting.

Benefits

Comprehensive benefits package

Paid time off

401(k) plan for full-time employees

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients, complete appointment sign-in, and escort clients to exam rooms.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments and inquiries.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Job description

Pure Paws Veterinary Care of Hell's Kitchen is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary:$21-$24 per hour

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pure Paws Veterinary Care of Hell's Kitchen
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospitals are equipped with digital radiography, digital dental radiography, and in-house labs. Our Hell’s Kitchen location is also equipped with a cold laser.

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