Veterinary Receptionist

Vetpartners; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading veterinary clinic in New York is seeking a full-time Veterinary Receptionist. This role is essential in providing excellent customer service and ensuring a welcoming environment for clients and their pets. The ideal candidate will have a passion for animal care, strong organizational skills, and the ability to multitask in a fast-paced setting. Join a supportive team that values work-life balance and offers comprehensive benefits, including medical, dental, and paid time off.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Plan

Employee Pet Discount

Paid Time Off

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills required.

Responsibilities

• Greet clients and their pets, complete appointment sign-in process.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments and inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Calm Demeanor

Education

Veterinary Receptionist Experience

Medical Office Assistant Experience

Job description

Pure Paws Veterinary Care of Clinton Hill is hiring a full time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Tuesday 8am to 7pm, Thursday 8am to 5pm, Friday 8am to 5pm, Saturday 930am to 4pm

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pure Paws Veterinary Care of Clinton Hill
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospitals are equipped with digital radiography, digital dental radiography, and in-house labs.

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