Veterinary Receptionist

Veterinary Practice Partners; Town of Pound Ridge (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Pound Ridge Veterinary Center is hiring a full-time Veterinary Receptionist to be the first point of contact for clients. The role demands excellent customer service skills and the ability to work in a fast-paced environment. You will assist with appointment management, client inquiries, and contribute to a caring atmosphere for pet owners. The benefits include comprehensive medical coverage, paid time off, and a 401(k) plan with a match.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Employee Pet Discount

401(k) with Company Match

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets and complete the appointment sign-in process.
• Ensure accurate service and product sales accounting; handle payments.
• Answer client calls for appointments and requests; manage follow-ups.

Skills

Customer Service

Organizational Skills

Multitasking

Calm Demeanor

Job description

Pound Ridge Veterinary Center is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $18.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Tuesday through Friday from 7:45 AM to 6:00 PM, andSaturday from 7:45 AM to 1:00 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pound Ridge Veterinary Center

Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke—a South Salem native and longtime client-turned-veterinarian—our practice blends decades of trusted care with modern medical capabilities. We’re anAAHA-accredited hospital since 1979 and a NYSVMS-VFAP accredited facility, committed to the highest standards of patient care, safety, and service.

Our compassionate, knowledgeable team takes the time to listen and tailor care to each pet’s unique needs. Voted “Best Veterinary Center of Westchester 2022”, we are honored to be recognized for our excellence and dedication.