Veterinary Receptionist

Pure Paws Veterinary Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Pet discount

Job summary

Pure Paws Veterinary Care in Hudson Square seeks a Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across sensitive interactions in a busy clinical setting.

The role requires at least 1 year of front desk experience, familiarity with veterinary software, and strong customer service skills to maintain a positive client experience.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary terminology and vaccination protocols is desirable.
• Strong customer service and communication skills are essential.
• Ability to manage high-volume client interactions with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointments using PM software.
• Answer multi-line calls and assist with scheduling, refills, vaccination records, and hospital information.
• Process client checkout, payments, charges, invoices, and follow-up appointments.

Skills

Customer service

Front desk operations

Medical terminology

Verbal communication

Multi-line phone management

Compassionate demeanor

Education

High school diploma or equivalent

Veterinary receptionist certification (optional)

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Pure Paws Veterinary Care of Hudson Square is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $21 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This position is scheduled for 30–40 hours per week, working four 10-hour shifts Monday through Friday.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care — Hudson Square

Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. Wetake a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.

Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in‑house lab testing.

At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress‑free care. We value preventive medicine, client education, and building long‑term relationships with our patients and their families.