Veterinary Receptionist

Pure Paws Veterinary Care; New York (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pure Paws Veterinary Care in Clinton Hill is looking for a Veterinary Receptionist to be the primary contact for clients and their pets. This vital position requires experience in front desk operations and a commitment to providing high-quality customer service. The role involves greeting clients, managing appointments, and maintaining records with accuracy and care.

The ideal candidate has at least 2 years of veterinary receptionist experience, proficiency in practice management software, and strong communication skills. We offer a comprehensive benefits package, including medical, dental, and vision insurance.

Qualifications

• Minimum 2 years of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Proficiency in managing high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients, verifying medical records.
• Answer calls, manage appointment scheduling, and process payments.
• Maintain accurate electronic medical records and ensure timely data entry.

Skills

Customer service skills

Veterinary medical terminology

Appointment scheduling

Multi-line phone management

Conflict resolution

Tools

Veterinary practice management software (Cornerstone preferred)

Job description

Pure Paws Veterinary Care of Clinton Hill

Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary

$20.00-$25.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with a consistent weekly schedule: Monday: 11:00 AM – 7:30 PM
Wednesday: 8:00 AM – 7:30 PM
Thursday: 8:00 AM – 7:30 PM
Saturday: 9:30 AM – 4:30 PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 2 years of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care of Clinton Hill

Pure Paws Veterinary Care of Clinton Hill is a modern, full-service animal hospital proudly serving the Brooklyn community. We offer personalized, high-quality care through comprehensive wellness services, dentistry, advanced diagnostics, and surgery. Our team takes a whole-pet approach, creating customized care plans to support each pet’s health and happiness.