Veterinary Receptionist Brooklyn, NY

Pure Paws Vet; New York, Northern (NY, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across a range of interactions, including sensitive situations in a clinical setting.

Responsibilities include greeting clients, updating medical records, answering a multi-line phone system, processing payments, and coordinating with veterinarians and staff to ensure smooth patient

Qualifications

• Minimum 2 years of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Proven customer service skills with high-volume client relations.
• Strong verbal and written communication skills.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system; respond to inquiries about scheduling, refills, vaccination records, and general information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions when appropriate.
• Maintain accurate EMR and data entry in the PIMS system.
• Coordinate with vets, techs, and staff to relay messages and manage patient flow.
• Maintain cleanliness and organization of the reception area.

Skills

Customer service

Front desk ops

EMR data entry

Tools

Cornerstone PM

Job description

Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionists to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $20.00-$25.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with a consistent weekly schedule: Monday: 11:00 AM – 7:30 PM Wednesday: 8:00 AM – 7:30 PM Thursday: 8:00 AM – 7:30 PM Saturday: 9:30 AM – 4:30 PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 2 year of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care of Clinton Hill

Pure Paws Veterinary Care of Clinton Hill is a modern, full-service animal hospital proudly serving the Brooklyn community. We offer personalized, high-quality care through comprehensive wellness services, dentistry, advanced diagnostics, and surgery. Our team takes a whole-pet approach, creating customized care plans to support each pet’s health and happiness.