Veterinary Receptionist

Southern Veterinary Partners; Midlothian (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary hospital as a Receptionist, where you can make a difference in the lives of pets and their owners. This role involves scheduling appointments, managing records, and providing exceptional service in a supportive and fun environment. You'll be part of a recognized organization committed to professional growth and community impact.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for AVMA-CVTEA Programs

Teladoc - FREE Doctor Access 24/7

Discounted Veterinary Care

Employee Assistance Program

Networking with over 5,000 Veterinary Professionals

Qualifications

• Knowledge of veterinary medical terminology.
• Strong verbal and written communication skills.
• Ability to work independently and manage stressful situations.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation of pet records and financial transactions.
• Advocate for pets through client education.

Skills

Customer Service

Communication

Critical Thinking

Empathy

Tools

Veterinary Software

Job description

Are you looking for a challenging and rewarding new career in veterinary medicine? Does emergency veterinary medicine excite you, but so does having a life outside of the veterinary hospital?

Animal Medical Center, located less than 15 miles outside of Richmond, VA is a small animal General Practice &Urgent Care hospital that is AAHA-accredited and also provides quality, affordable care to the pets of Central Virginia.

With a fun-loving and friendly staff, plus a state-of-the-art hospital to support you, you will make a difference daily in the lives of people and their pets. If you want to provide outstanding care, be appreciated as a professional, and you have a lot to offer our veterinary team and our patients, then we have the opportunity for you! Plus our schedules allow you to effectively plan for your vacations, family time and your life outside of work.

What do Virginia pet owners say about Animal Medical Center? “I will never forget how kind they were to me and my dog when I came in with a major crisis. I really can't even put it into words. Thank you Animal Medical Center!”

"The staff is so caring and professional. My pet is always treated with such compassion and respect. I appreciate that. My veterinarian took great care and time to discuss options with me about a course of therapy for my dog."

"The Vets, Techs and Receptionist are all really nice and very courteous. They were able to see my dog Diesel for an emergency visit fairly quickly and in a timely manner. If he needs immediate assistance again I’m definitely bringing him to Animal Medical Center."

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including rotating Saturdays and some holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $16.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).