Veterinary Receptionist

Southern Veterinary Partners; Flower Mound (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading veterinary practice in Flower Mound, where you'll thrive in a fast-paced environment as a Receptionist. Your role will involve managing client communications, scheduling appointments, and providing excellent customer service to ensure the best care for pets. Benefit from competitive pay, comprehensive assistance programs, and a collaborative work atmosphere focused on community impact.

Benefits

Retirement Plan (401k)

Educational assistance for veterinary technician programs

FREE doctor access 24/7 via Teladoc

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Knowledge of veterinary medical terminology and procedures is preferred.
• Flexible schedule including weekend and holiday shifts.
• Strong verbal and written communication skills.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Advocate for pets through client education on preventative care.

Skills

Customer service

Communication

Organizational skills

Critical thinking

Empathy

Tools

Veterinary software

Job description

We are a full-service, small animal hospital that sees wellness, urgent and emergency cases daily. Our doctor team consists of three medical doctors currently with a new doctor joining our team in July and plans to continue to grow. The goal for our patients daily is to offer the very best care and get answers for their owners; our reputation in the area is outstanding. We have been established in Flower Mound for 36 years and obtained our AAHA certification in 1998.

We are located just north of Dallas and Fort Worth in the beautiful town of Flower Mound TX, voted "2023 Best Place to Live in Texas" as well as "2023 Safest Town in Texas." We are a fully equipped hospital with electronic medical records, a full in-house lab, ultrasound, digital radiography, Cardell monitors, and all the equipment needed to achieve full diagnostics. We are thrilled to have a boarded surgeon and cardiologist that come to Main Street regularly to offer additional advanced care.

Our team lives the core values this hospital is built on, we are known for wonderful service for our clients, and the best medicine for their pets.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $12-$16/hour based on experience
• Retirement Plan (401k)
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).