Veterinary Receptionist

Southern Veterinary Partners; Mesa (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

At a leading veterinary hospital, the Receptionist role involves managing client communications, scheduling, and maintaining accurate medical documentation in a fast-paced environment. This position requires a strong emphasis on customer service and organizational skills, with a flexible schedule. Join a team recognized for its commitment to animal care and employee growth.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Discounted Veterinary Care

Teladoc free 24/7 doctor access

Employee Assistance Program (EAP)

Qualifications

• Experience with veterinary software preferred.
• Prioritize multiple tasks in a calm, organized manner.
• Flexible schedule including some weekends and holidays.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Provide excellent customer service and professional communication.

Skills

Customer Service

Organizational Skills

Communication

Critical Thinking

Empathy

Education

Knowledge of Veterinary Terminology and Procedures

Tools

Veterinary Software

Job description

At Augusta Ranch Animal Hospital, we provide routine care, preventative care, surgical procedures, and daytime emergency services to dogs and cats. If you live in or around Mesa, there is no better place than Augusta Ranch Animal Hospital for your pet's personalized veterinary care. As a full-service animal hospital, we offer a wide range of services to meet your pet’s healthcare needs. Our team consists of skilled veterinarians and veterinary technicians committed to animal care. From preventative care to surgical procedures, you can rest assured that your pet will receive the best of care. Our quality veterinary care will ensure a higher quality of life for your pet. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

• Receive and place calls to clients for scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, such as referral documentation and medical history.
• Assist clients by providing instructions, information, invoices, dispensing prescriptions per veterinarian’s instructions, and scheduling future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the hospital's financial transactions, maintaining accurate balances and following cash handling procedures.
• Provide excellent customer service and communicate professionally.
• Educate clients on pet health, preventative care, and hospital services to advocate for pets.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Show empathy toward clients and treat pets with compassion and respect.
• Utilize standard office equipment.
• Possess knowledge of veterinary terminology and procedures.
• Have a flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept guidance as needed.
• Possess organizational skills and critical thinking abilities.
• Communicate effectively, exercise good judgment, and manage stressful situations.

Benefits include:

• Pay range of $12.80-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions
• Educational assistance for veterinary technician programs
• Teladoc free 24/7 doctor access
• Discounted Veterinary Care
• Employee Assistance Program (EAP)
• Opportunity to make an impact in your community and grow your career within a collaborative environment

Our team’s dedication has led to remarkable growth, with Southern Veterinary Partners now employing over 8,000 team members nationwide. We are recognized as #19 on Newsweek’s “Most Loved Workplaces” list in 2022 and have been ranked among Inc. 5000’s “Fastest Growing Companies in America” multiple years. Join us and be part of a thriving organization committed to excellence in animal care and team development!