Veterinary Receptionist

Southern Veterinary Partners; Georgetown (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Receptionist to join their team. This role involves managing client communications, scheduling appointments, and maintaining accurate records while providing exceptional customer service. The ideal candidate will possess strong organizational skills, empathy, and the ability to handle multiple tasks in a fast-paced environment. Join a collaborative team that values preventative care and community service, where your contributions will make a real difference in the lives of pets and their owners. If you are passionate about animal care and enjoy working in a supportive environment, this is the perfect opportunity for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Educational Assistance

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program

Collaborative Working Environment

Qualifications

• Experience with veterinary software is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Schedule appointments and manage client communications.
• Maintain accurate documentation of client and pet records.
• Provide excellent customer service and advocate for pets.

Skills

Customer Service Skills

Verbal Communication Skills

Organizational Skills

Critical Thinking

Empathy

Education

Knowledge of Veterinary Medical Terminology

Experience with Veterinary Software

Tools

Standard Office Equipment

Veterinary Software

Job description

Georgetown Veterinary Hospital is located in Georgetown, TX and has been serving the community for 16 years. We are a full-service animal hospital offering services such as routine medical, surgical, and dental care to dogs, cats, birds and small mammals for the Central Texas community. Here at Georgetown Veterinary Hospital we believe that preventative medicine is the key to our patients’ well-being and that is supported by comprehensive medical, diagnostic and surgical care. Providing excellent customer service to the incredible clients who bring our patients in to see us goes hand in hand. If you are a passionate and caring team player, please apply today!

As a Receptionist you will:

1. Receive and place calls to clients for the purpose of scheduling.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
4. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
5. Utilize hospital computer systems to document medical records and communicate with clients and teammates.
6. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
7. Provide excellent customer service skills and an exceptional level of communication in a professional manner.
8. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
9. Maintain a positive attitude in all interactions with clients, pets and other teammates.
10. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Minimum Requirements:

1. Utilizing standard office/business equipment.
2. Knowledge of veterinary medical terminology and procedures.
3. Flexible schedule including some weekend and holiday shifts.
4. Experience with veterinary software is preferred.
5. Ability to work independently on assigned tasks as well as to accept direction on given assignments.
6. Possession of organizational skills.
7. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
8. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Compensation and Benefits:

1. Pay range of $12.35-$20.90/hour based on experience.
2. Health Care Plan (Medical, Dental & Vision).
3. Retirement Plan (401k).
4. Life Insurance (Basic, Voluntary & AD&D).
5. Short Term Disability.
6. Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
7. SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
8. Teladoc- FREE doctor access 24/7.
9. Discounted Veterinary Care.
10. EAP (Employee Assistance Program).
11. A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
12. Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!