Veterinary Receptionist

veterinarypracticepartners; Town of Southampton (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Employee pet discount

Job summary

Olde Towne Animal Hospital is hiring a Veterinary Receptionist with a focus on client service and organizational excellence. The role welcomes candidates from adjacent fields and provides comprehensive onboarding to cover veterinary workflows, software, and terminology.

Typical hours are full-time with weekday shifts and alternating Saturdays, offering benefits and professional development opportunities. A genuine love for animals and calm demeanor under pressure are essential.

Qualifications

• Minimum 1 year of front desk/receptionist or customer service in medical, dental, urgent care, veterinary, or high-volume service.
• Strong verbal and written communication, active listening, and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.
• Excellent organization and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office; comfortable learning new software and workflows.
• Genuine affinity for animals and professional, dependable conduct.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system; direct calls and handle inquiries about scheduling and services.
• Perform client check-out including payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news about their pet.
• Data entry and maintaining organized records in the practice management system after onboarding.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized, and welcoming reception area.

Skills

Front desk experience

Customer service

Verbal and written communication

Multi-tasking

Data entry

Phone system handling

Payment processing

Team communication

Professional demeanor

Animal affinity

Education

Experience in medical/dental/urgent care or veterinary front-desk

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule : This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Olde Towne Animal Hospital

Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.

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