Veterinary Receptionist

Vetpracticepartners; Peoria (IL); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Onboarding and mentorship

Job summary

Meadowbrook Veterinary Clinic in Peoria, Illinois is seeking a dedicated veterinary receptionist to welcome clients and patients, manage check-in/check-out, and support the front desk with professional, compassionate service. No veterinary-specific knowledge is required; comprehensive onboarding will be provided.

You will handle multi-line calls, schedule appointments, enter data into the practice management system, and collaborate with clinicians to ensure smooth daily operations while keeping

Qualifications

• Minimum 1 year of front desk or customer service experience in medical or veterinary settings.
• Strong verbal and written communication and active listening.
• Experience with appointment scheduling and POS.
• Proficient in Microsoft Office and comfortable learning new software.
• Reliable, punctual, and able to work independently and as part of a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer and manage a multi-line telephone system.
• Process payments and schedule future appointments.
• Provide compassionate customer service during stressful times.
• Maintain accurate data entry and records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent issues.
• Keep reception and waiting area clean and welcoming.

Skills

Front desk experience

Customer service

Multi-line phone system

Data entry

Tools

Cornerstone PIMS

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Meadowbrook Veterinary Clinic is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary:

$17.00-$20.00 per hour dependent on skills and experience

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Meadowbrook Veterinary Clinic

As a full-service, AAHA-accredited veterinary medical facility in Peoria, Illinois, we pride ourselves on delivering top-notch medical, surgical, and dental care through our professional and courteous staff. Our team is highly skilled in PennHip evaluations, A-Stamp certifications, TPLO procedures, orthopedic surgery, abdominal ultrasounds, and echocardiography. We are dedicated to promoting responsible pet ownership, preventative healthcare, and providing health-related education.

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