Veterinary Receptionist

Vetpartners; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

Orchard Road Animal Hospital is seeking a full-time veterinary receptionist who will be the first point of contact for clients, ensuring a warm and professional atmosphere. This role involves managing appointments, handling payments, and supporting a team dedicated to exceptional veterinary care. The ideal candidate should possess strong customer service skills and be able to thrive in a fast-paced environment.

Benefits

Medical, dental, and vision benefits

Employee pet discount

Paid time off

Qualifications

• Previous experience as a veterinary receptionist preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete appointment sign-in process.
• Ensure accurate service and product sales accounting, handle payments.
• Answer client calls for appointments and inquiries.

Skills

Organizational skills

Multitasking

Customer service

Job description

Orchard Road Animal Hospital is hiring a full-time veterinary receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission toprovide compassionate care through veterinary excellence, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

Salary: $16.00 - $17.50 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:This is a full-time position, and the ideal candidate will have open availability during hospital hours. The hospital is open: Monday & Friday: 8:00 AM – 6:00 PM, Tuesday – Thursday: 8:00 AM – 8:00 PM and Saturday: 8:00 AM – 12:00 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Orchard Road Animal Hospital

At Orchard Road Animal Hospital, we are committed to providing exceptional veterinary care to pets and compassionate support to their families. Located in Montgomery, IL, our AAHA-accredited hospital offers a wide range of services, including wellness care, diagnostics, surgery, dentistry, and more.

Our experienced team is passionate about creating a welcoming and stress-free environment for every visit, ensuring your furry family members receive the highest standard of care. Whether it’s a routine checkup or specialized treatment, we’re here to partner with you in your pet’s health journey.

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