Veterinary Receptionist

Alliance Animal Health; Huntington (WV); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time for ALL

Tuition Reimbursement Program

Job summary

Ayers Animal Hospital is seeking a friendly receptionist to greet clients and patients, triage concerns, and manage appointments in a fast-paced veterinary setting. You will handle calls, emails, and payments while offering compassionate support to clients and their pets.

The ideal candidate has customer service experience, strong communication skills, and is organized with basic computer skills. Prior veterinary exposure is preferred; training opportunities are provided.

Qualifications

• Customer service experience and friendly, empathetic communication.
• Patience, calm demeanor, and ability to troubleshoot and resolve inquiries.
• Ability to advocate for customers and understand their needs.

Responsibilities

• Greet clients and patients in the reception area and direct to appropriate party.
• Triage client concerns and answer calls or emails; schedule appointments.
• Check in/out clients and process payments; provide emotional support as needed.
• Participate in ongoing training and development opportunities.

Skills

Customer service

Communication

Team player

Multi-tasking

Organized

Computer skills

Job description

Welcome to Ayers Animal Hospital, where we treat your pet as our own! Dr. Mark Ayers and his associates are licensed veterinarians, treating small companion animals and pocket pets. Your pet’s health and wellbeing is very important to us and we will take every step to give your pet the best possible care. At Ayers Animal Hospital, we treat your pets like the valued family members they are.

Ayers Animal Hospital is a full-service animal hospital, and we are equipped to handle emergency cases as well as non-emergency medical, surgical, preventive health and dental cases. Dr. Mark Ayers, Dr. Candie Baker, Dr. Amber Lilly, Dr. Rebecca Metz and Dr. Julie Tackett are experienced in all types of medical, surgical, and preventive health conditions. Beyond first rate pet care, we make our hospital comfortable, kid-friendly and provide a very calm environment so your pet can relax in our spacious waiting room and look forward to meeting his or her own personal veterinarian.

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialist. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

Pay Range: starts at $12/hr up to $14/hr depending on experience

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.