Veterinary Receptionist New Fenton, MO

Bentleyanimalhospital; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading animal hospital in Missouri is seeking a full-time Veterinary Receptionist. This role is pivotal as the first point of contact for veterinary clients, requiring excellent customer service skills in a fast-paced environment. Benefits include medical, dental, vision, and a retirement plan, ensuring support for both work and home life.

Benefits

Medical, dental, vision benefits

Paid time off

Employee pet discount

401(k) with company match

Qualifications

• Previous experience as a veterinary receptionist preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, confirm appointments.
• Handle payments and schedule future appointments.
• Answer client calls regarding appointments and inquiries.

Skills

Strong organizational skills

Multitasking

Calm demeanor

Customer service

Job description

Bentley Animal Hospitalis hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide the very best care combined with the latest and most up-to-date facilities and equipment, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, averaging 30 to 40 hours per week, with shifts typically ranging from 6 to 12 hours.

Hospital Hours:

Monday: 8:00 AM – 7:00 PM

Tuesday – Thursday: 7:00 AM – 7:00 PM

Friday: 7:00 AM – 5:00 PM

Saturday: 8:00 AM – 2:00 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Bentley Animal Hospital

Bentley Animal Hospital, proudly serving Jefferson and St. Louis County, including Fenton, High Ridge, Cedar Hill, Arnold, Hillsboro, and surrounding areas, is dedicated to providing exceptional veterinary care with compassion and friendliness. As an AAHA-accredited hospital, we uphold the highest standards of veterinary medicine.

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