Veterinary Receptionist

Alliance Animal; Hebron Estates (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Pet Discounts

Job summary

Hebron Animal Hospital is seeking a friendly veterinary receptionist in Hebron, KY. You will be the first and last point of contact for clients, helping with check-in, scheduling, and payments, while coordinating with doctors, technicians, and support staff to keep the hospital running smoothly.

The role emphasizes empathy, clear communication, and the ability to multitask in a fast-paced veterinary setting. Prior reception experience and comfort with veterinary software are a plus.

Qualifications

• Experience in reception or client service; 1 year veterinary experience preferred.
• Compassionate, calm, and able to support clients during stressful situations.
• Strong communicator and team player.

Responsibilities

• Greet clients with warmth and professionalism.
• Answer phones, emails, and client questions; direct to the right team member.
• Schedule appointments to support hospital workflow.
• Check clients in/out and process payments.
• Maintain a clean, organized reception area.
• Provide compassionate emotional support to clients when needed.
• Explain veterinary recommendations and next steps to clients.
• Multitask in a busy veterinary environment while delivering great service.

Skills

Reception experience

Client service

Communication

Multitasking

Computer literacy

Tools

Veterinary software

Job description

AtHebron Animal Hospital, you’ll join a compassionate, knowledgeable, and supportive team dedicated to providing exceptional veterinary care. We are a well-established, fast-paced six-doctor veterinary hospital in Hebron, KY, serving primarily dogs and cats along with pocket pets. As an AAHA-certified hospital, we take pride in maintaining high standards of veterinary medicine while creating a welcoming experience for both clients and patients. We also have Fear Free Certified professionals on our team.

As a veterinary receptionist, you’ll play an important role in creating a positive first and last impression for every client who walks through our doors. You’ll work closely with our veterinary doctors, technicians, assistants, and support team to keep the hospital running smoothly and ensure every client feels heard and cared for.

As a veterinary receptionist, your day may include:

• Greeting clients and patients with warmth and professionalism
• Answering phones, emails, and client questions while directing concerns to the appropriate team member
• Scheduling appointments to support an efficient veterinary hospital workflow
• Checking clients in and out and processing payments
• Helping maintain a clean, organized, and welcoming reception area
• Providing compassionate and discreet emotional support to clients during difficult situations
• Communicating veterinary recommendations and helping clients understand their next steps
• Multitasking in a busy veterinary environment while maintaining excellent client service

Our veterinary receptionists are an essential part of the client experience and work closely with the entire veterinary team. You should be comfortable discussing a variety of medical outcomes and providing empathy and support when clients need it most.

Qualifications

We’re looking for a veterinary receptionist who is:

• Experienced in reception or client service; at least 1 year of veterinary experience is preferred
• Compassionate, calm, and comfortable supporting clients during stressful situations
• A strong communicator and team player
• Highly organized and able to multitask in a fast-paced veterinary setting
• Comfortable using computers and learning veterinary technology and systems
• A self-starter who is eager to continue building veterinary knowledge and skills

The role may involve exposure to unpleasant odors and noises, as well as animal waste, bites, scratches, and potentially contagious diseases.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.