Veterinary Receptionist

Alliance Animal Health; Cincinnati (OH); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k & matching

Paid vacation

Paid sick time

Parental leave

Continuing education allowance

Job summary

Hebron Animal Hospital in Hebron, KY, is seeking a friendly veterinary receptionist to join a six-doctor team. You will welcome clients, answer inquiries, schedule appointments, and process payments while supporting a calm, caring environment.

This role requires empathy, strong communication, and the ability to multitask in a fast-paced clinic. Experience in veterinary reception is preferred, and benefits are offered to support staff.

Qualifications

• At least 1 year of veterinary receptionist or client service experience.
• Compassionate, calm, and able to support clients during stressful situations.
• Strong communication and teamwork skills.
• Highly organized with multitasking in a fast-paced environment.
• Comfortable using computers and learning veterinary software/systems.
• Self-starter eager to expand veterinary knowledge and skills.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones, emails, and client questions; direct concerns to the appropriate team member.
• Schedule appointments to support efficient hospital workflow.
• Check clients in and out and process payments.
• Maintain a clean, organized, and welcoming reception area.
• Provide compassionate emotional support to clients during difficult situations.
• Explain veterinary recommendations and next steps to clients.
• Multitask in a busy veterinary environment while maintaining excellent client service.

Skills

Reception experience

Veterinary experience

Communication

Team player

Job description

Company Description

At Hebron Animal Hospital, you’ll join a compassionate, knowledgeable, and supportive team dedicated to providing exceptional veterinary care. We are a well-established, fast-paced six-doctor veterinary hospital in Hebron, KY, serving primarily dogs and cats along with pocket pets. As an AAHA-certified hospital, we take pride in maintaining high standards of veterinary medicine while creating a welcoming experience for both clients and patients. We also have Fear Free Certified professionals on our team.

As a veterinary receptionist, you’ll play an important role in creating a positive first and last impression for every client who walks through our doors. You’ll work closely with our veterinary doctors, technicians, assistants, and support team to keep the hospital running smoothly and ensure every client feels heard and cared for.

Website: Hebron Animal Hospital

Get to know our team and hospital better by exploring our hospital profile!

Job Description

As a veterinary receptionist, your day may include:

• Greeting clients and patients with warmth and professionalism


• Answering phones, emails, and client questions while directing concerns to the appropriate team member


• Scheduling appointments to support an efficient veterinary hospital workflow


• Checking clients in and out and processing payments


• Helping maintain a clean, organized, and welcoming reception area


• Providing compassionate and discreet emotional support to clients during difficult situations


• Communicating veterinary recommendations and helping clients understand their next steps


• Multitasking in a busy veterinary environment while maintaining excellent client service

Our veterinary receptionists are an essential part of the client experience and work closely with the entire veterinary team. You should be comfortable discussing a variety of medical outcomes and providing empathy and support when clients need it most.

Qualifications

We’re looking for a veterinary receptionist who is:

• Experienced in reception or client service; at least 1 year of veterinary experience is preferred


• Compassionate, calm, and comfortable supporting clients during stressful situations


• A strong communicator and team player


• Highly organized and able to multitask in a fast-paced veterinary setting


• Comfortable using computers and learning veterinary technology and systems


• A self-starter who is eager to continue building veterinary knowledge and skills

The role may involve exposure to unpleasant odors and noises, as well as animal waste, bites, scratches, and potentially contagious diseases.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)


• Employee Assistance Program


• Paid Vacation and Sick Time for ALL Employees


• Paid Bereavement Program


• Paid Parental Leave Program


• Competitive Compensation


• Continuing Education Allowance (applies to licensed/registered/certified roles)


• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program


• Career Development Opportunities


• Referral Bonus Program for most positions!


• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)


• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.


• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.