Veterinary Receptionist

Socket.dev; Greenville (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

PTO & 401(k)

Professional development

Employee pet discount

Job summary

Hartsdale Veterinary Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for clients and their pets. The role emphasizes customer service excellence in a fast-paced veterinary setting, with a focus on clear communication and a compassionate approach to animal care.

The position offers a comprehensive benefits package, paid time off, a 401(k) plan, professional development opportunities, and an employee pet discount.

Qualifications

• Previous experience as veterinary receptionist preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and empathetic demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for reminders and follow-ups.
• Understand vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Empathy

Job description

Receptionist - Veterinary Front Desk

Salary: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, with consistent hours Monday, Tues, and Thurs 9:00 AM – 6:00 PM, and every other Saturday: 9:30 AM – 1:00 PM

Hartsdale Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Hartsdale Veterinary Hospital

Hartsdale Veterinary Hospital is a state-of-the-art, full-service medical, surgical, and dental facility committed to delivering the highest standard of care for pets. With advanced diagnostic tools and a skilled team, we provide everything from wellness exams and preventive care to complex procedures, all tailored to your pet’s individual needs.

Our compassionate veterinarians and staff are dedicated to building lasting relationships with pets and their families. We proudly serve the greater Westchester County area and strive to be your trusted partner in lifelong pet health. At Hartsdale Veterinary Hospital, your pet’s comfort, safety, and well-being always come first.