Veterinary Receptionist

veterinarypracticepartners; City of Rye (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Onboarding & Mentorship

Professional Development

Job summary

Rye Harrison Veterinary Hospital in Rye, NY is seeking a friendly front desk receptionist to greet clients, check in patients, and manage appointments in a bustling veterinary practice. You will answer calls on a multi-line system, process payments, maintain records in the practice management system, and collaborate with clinical staff while delivering compassionate service to anxious clients.

A minimum of one year in a medical or veterinary setting is preferred, with strong organizational

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical, dental, veterinary, or high-volume setting.
• Strong verbal and written communication with active listening and conflict-resolution skills.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient with Microsoft Office and willingness to learn new software.
• Genuine affinity for animals and comfort in a clinical setting.
• Experience with veterinary terminology and PIMS software is a strong asset.

Responsibilities

• Greet and check in clients and patients at the front desk and confirm appointment details warmly.
• Answer and manage a multi-line phone system; direct calls and inquiries about scheduling and services.
• Perform client check-out, process payments, post charges, and schedule future appointments.
• Provide compassionate customer service to clients experiencing anxiety or distress.
• Enter data accurately and maintain organized records in the practice management system.
• Coordinate with clinical staff, relay messages, and support daily operations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Appointment scheduling

Multi-line phone system

Data entry

Payment processing / POS

Microsoft Office

Team player

Animal lover

Veterinary terminology familiarity

PIMS software familiarity

Veterinary clinic experience

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $20.00 - $23.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule : This is a full time position with scheduled shifts Monday - Friday from 7:45 AM and 5:45 PM, with one late shift per week from 7:45 AM-7:45 PM. This position also includes rotating Saturday shifts from 7:45 AM-1:45 PM.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Rye Harrison Veterinary Hospital

Rye Harrison Veterinary Hospital is a full-service, AAHA-accredited facility serving Rye, NY and surrounding communities in Westchester and Fairfield Counties. We care for dogs, cats, and exotic pets, offering advanced medical services alongside boarding and grooming. Our team is committed to delivering outstanding patient care while fostering a positive and supportive work environment.

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