Veterinary Receptionist

Mission Veterinary Partners; Scarborough (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Mission Veterinary Partners is offering an exciting opportunity for a Veterinary Receptionist at our Pine Point Animal Hospital in Scarborough, ME. In this full-time role, you will be the first point of contact for clients and their pets, ensuring exceptional service and communication. We emphasize teamwork and client education, with benefits including a $250 signing bonus and comprehensive health coverage. Join us to make a significant impact in the lives of pets and their families.

Benefits

Paid Time Off

Medical, Dental, and Vision Coverage

Scrub Allowance

401K Plan with Company Match

Six Paid Holidays

Qualifications

• Exceptional phone etiquette and strong multi-tasking abilities.
• Proficient in computer skills and detail-oriented.
• Ability to handle emotional conditions with respect.

Responsibilities

• Greet clients and manage phone inquiries professionally.
• Schedule appointments and handle payment processing.
• Maintain accurate medical and client records.

Skills

Phone Etiquette

Multi-tasking

Attention to Detail

Computer Skills

Teamwork

Stress Management

Education

Veterinary Terminology Knowledge

Job description

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Overview

Overview

Pine Point Animal Hospital has an opportunity for a

Veterinary Receptionist to join our team!

Our mission is to help all people & their pets who come to our clinic.

We promise thoughtful and high quality care. We spend a lot of time educating our clients and communicating on cases. We are very client and patient focused. It’s all about relationships.

$250 Signing Bonus!

We’re excited to offer a $250 Signing Bonus for this role!

Location: 12 Pine Point Rd, Scarborough, ME 04074

Shift Details: This is a full-time position (30+ hours/week) with a 4-day work week or a flexible 5-day schedule. Currently, there are no Saturday shifts required, but availability to cover one Saturday per month or participate in a rotation may be needed based on staffing. If a Saturday is worked, you will receive two days off during the week.

Compensation: $20.00 - $24.00/hour (based on experience)

What We're Looking For

Exceptional phone etiquette

Strong multi-tasking abilities

Efficiency with a keen attention to detail

Proficient computer skills

Team-oriented mindset

Ability to thrive under pressure

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.

Scrub Allowance

PTO and Six Paid Holidays

401K plan with company match

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
  
  

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
  
  

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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