Veterinary Receptionist

Covington Veterinary Hospital; Fort Wayne (IN); On-site; USD 31,000 - 37,000; Full time

Job summary

Covington Veterinary Hospital is seeking a full-time, on-site Veterinary Receptionist in Ft. Wayne, Indiana. You will greet clients and patients, manage check-in/out, answer phones, schedule appointments, and handle payments while updating records.

Responsibilities include coordinating with veterinary and technical staff to maintain smooth patient flow and providing basic client education. A calm, empathetic approach ensures a fear-free experience for patients and clients alike.

Qualifications

• Strong client service and professional communication with clients and team.
• Proficient appointment scheduling and keeping patient records.
• Clear education for clients about services and follow-up.
• Basic animal care knowledge to support the team at the front desk.
• Experience in veterinary/medical settings preferred but not required.

Responsibilities

• Greet clients and patients; manage check-in/check-out.
• Answer phones; schedule and confirm appointments.
• Process payments and update client/patient records.
• Coordinate with veterinary staff to support smooth patient flow.
• Provide basic education about hospital services and policies.
• Maintain a welcoming, fear-free front desk environment.

Skills

Client service

Appointment scheduling

Client education

Animal care basics

Front desk multitasking

Computer literacy

Learning new systems

Experience in vet/med office (optional

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Company Description

Covington Veterinary Hospital is a locally owned small animal clinic. Our mission is to provide quality care to our patients and exceptional service to our clients. We seek to provide a fear free veterinary experience for our patients.

Role Description

The Veterinary Receptionist role at Covington Veterinary Hospital is a full-time, on-site position in Ft. Wyane, Indiana. This role is responsible for greeting clients and patients, managing check-in and check-out procedures, and maintaining a welcoming and professional front desk environment. Daily tasks include answering phones, scheduling and confirming appointments, processing payments, updating client and patient records, and coordinating with veterinary and technical staff to support efficient patient flow. The Veterinary Receptionist also provides basic client education about hospital services, policies, and follow-up instructions, while handling client concerns with empathy and clear communication. This position requires consistent attention to detail, multitasking and commitment to excellent client service and fear free patient experience.

Qualifications

• Strong client service skills with effective Communication and Phone Etiquette to interact professionally with clients and team members.
• Proficiency in Appointment Scheduling and managing patient records using practice management software or similar systems.
• Ability to provide clear, accurate Client Education about hospital services, basic pet care instructions, and follow-up procedures.
• Basic understanding of Animal Care principles to support the veterinary team and handle patients safely in reception areas.
• Previous experience in a veterinary clinic, medical office, or customer service setting is preferred but not required.
• Ability to multitask, prioritize, and remain calm and organized in a busy environment.
• High school diploma or equivalent; additional training in veterinary or medical administration is a plus.
• Comfort with computers, email, and office software; willingness to learn new systems and processes.