Veterinary Receptionist

National Veterinary Associates; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance

401k

Employee discounts

Uniform allowance

Job summary

National Veterinary Associates is hiring a full-time front desk receptionist at St. Joe Center Veterinary Hospital in Indiana. The role requires prior veterinary office experience and excellent client service, greeting clients, answering questions, scheduling appointments, and processing payments.

Avimark experience is a plus. You will answer phones, manage mail and email, maintain client records in our business software, and escalate complex issues to senior staff.

Qualifications

• Prior veterinary office experience required.
• Excellent client service and communication skills.
• Ability to greet clients, answer questions and schedule appointments.

Responsibilities

• Greet clients and respond to questions; process payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Handle incoming/outgoing mail and e-mail; monitor waiting area.
• Maintain client information and service data in the practice software.
• Escalate complex matters to senior staff.

Skills

Vet front desk

Customer service

Phone screening

Avimark

Tools

Avimark

Job description

We are a fast paced, busy, growing veterinary office looking for immediate hire of a full-time front desk receptionist at St. Joe Center Veterinary Hospital. This is a permanent position. Must have previous veterinary office experience. Experience with Avimark is a plus!! Candidate must provide excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Must be dependable and adaptable with the drive to learn and grow. This is a 4-day work week schedule that will require 30-40 hours of work a week over 4 scheduled days. NO WEEKENDS! Pay is based on experience. Insurance and 401k is available along with employee discounts and uniform allowance.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.