Veterinary Receptionist

National Veterinary Associates; Nevada (IA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Savings Account

Paid time off

Employee discounts

401k with employer match

Job summary

National Veterinary Associates is seeking a friendly Veterinary Receptionist to greet clients, schedule appointments, handle payments, and maintain front-desk operations. You will support the care teams by ensuring a smooth client experience and accurate client records.

Responsibilities include answering phones, managing waiting area, processing inquiries, and aiding weekend/evening shifts. Prior reception experience in veterinary or similar settings is preferred; lifting up to 40 lbs may be

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail in data entry and client records.
• Compassion and patience when dealing with distressed pet owners.
• Willingness to work weekends and evenings.

Responsibilities

• Greet clients and respond to questions; escort pets and process check-ins.
• Answer phone calls, screen service needs, and schedule appointments.
• Handle payments and maintain client data in operations software.
• Monitor waiting area for cleanliness and client comfort; escalate complex matters.

Skills

Strong communication

Multitasking

Attention to detail

Compassion

Customer service

Weekend availability

Job description

Key Responsibilities Veterinary Receptionist:

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

Requirements:

• Previous experience as a Veterinary Receptionist or similar role. 1 year preferred.

Ability to lift and restrain animals (up to 40 lbs. or more)

Strong communication and interpersonal skills

Willingness to work weekends and evenings

• Multitasking in a fast-paced environment
• Strong attention to detail
• Compassion and patience when dealing with distressed pet owners
• Ability to handle upset clients or emergency situations calmly and professionally

Compensation:

• Base hourly rate of $16.00-$18.00
• Health Savings Account
• Paid time off
• Employee discounts

Example benefits offered to full-time team members, if applicable

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.