Veterinary Receptionist

National Veterinary Associates; Joelton (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits program

401k with employer match

Paid time off including sick time

401k with employer match

Paid time off

Job summary

A leading veterinary organization is seeking a dedicated individual to provide excellent client experiences and manage pet processing tasks. Responsibilities include greeting clients, handling payments, scheduling appointments, and maintaining records. Applicants must have a minimum of 6 months relevant experience. Join this mission-driven team in improving lives of pets and pet owners with opportunities for professional growth.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and provide excellent and expeditious client experience; respond to questions.
• Process incoming and outgoing pets and handle payments.
• Answer phone calls, screen for service needs, answer questions, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor the client waiting area to ensure cleanliness.
• Document and maintain client information, service data and other pertinent information within business operations software.
• Escalate complex matters to senior staff.

Skills

Customer service

Communication

Phone etiquette

Tools

CRM software

Office software

Job description

Overview

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and provide excellent and expeditious client experience; respond to questions.
• Process incoming and outgoing pets and handle payments.
• Answer phone calls, screen for service needs, answer questions, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor the client waiting area to ensure cleanliness.
• Document and maintain client information, service data and other pertinent information within business operations software.
• Escalate complex matters to senior staff.

Qualifications

• Minimum of 6 months job-related experience required.

About NVA

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we\'re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado\'s Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.