Veterinary Receptionist

Veterinary Practice Partners; Fenton (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary practice is seeking a full-time Veterinary Receptionist for providing exceptional client services and ensuring smooth appointment processes. This role is crucial in creating a positive experience for clients and their pets, requiring strong communication skills and a passion for animal care.

Benefits

Medical, dental, and vision insurance

Paid time off

Employee pet discount

401(k) with company match

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, confirm appointment details, and escort clients to exam rooms.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments and medication refills.

Skills

Organizational skills

Multitasking skills

Communication

Basic veterinary terminology

Job description

Bentley Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide the very best care combined with the latest and most up-to-date facilities and equipment, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, averaging 30 to 40 hours per week, with shifts typically ranging from 6 to 12 hours.

Hospital Hours:

• Monday: 8:00 AM – 7:00 PM

• Tuesday – Thursday: 7:00 AM – 7:00 PM

• Friday: 7:00 AM – 5:00 PM

• Saturday: 8:00 AM – 2:00 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Bentley Animal Hospital

Bentley Animal Hospital, proudly serving Jefferson and St. Louis County, including Fenton, High Ridge, Cedar Hill, Arnold, Hillsboro, and surrounding areas, is dedicated to providing exceptional veterinary care with compassion and friendliness. As an AAHA-accredited hospital, we uphold the highest standards of veterinary medicine.