Veterinary Receptionist

Mission Pet Health; Decatur (GA); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Clairmont Animal Hospital in Decatur, GA, seeks a receptionist to join our AAHA-accredited, Fear Free certified practice. You’ll answer calls, greet clients, schedule appointments, and handle payments in a high-quality medical setting known for exceptional patient care.

You’ll work with a five-DVM team, supporting continuity of care seven days a week, while delivering empathetic service and clear communication to clients and pets alike.

Qualifications

• Be the Director of First Impressions: greet clients, answer multi-line phone system, reflect compassionate care.
• Maintain accurate medical records and manage appointment schedules.
• Educate clients on preventative care and hospital services.
• Show empathy and professionalism with every client and pet.

Responsibilities

• Be the Director of First Impressions: greet clients, manage a multi-line phone system, and ensure interactions reflect compassionate care.
• Coordinate care by maintaining medical records, scheduling appointments, and handling payments.
• Advocate for pet health by educating clients on preventative care and hospital services.
• Provide a calm, compassionate presence, treating each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

Clairmont Animal Hospital in vibrant Decatur, Georgia, is seeking dedicated veterinary professionals to join our long-established practice. You will be practicing high-quality medicine at a facility recognized worldwide for its commitment to patient care: we are proudly accredited by the American Animal Hospital Association (AAHA), a benchmark achieved by only 15% of hospitals across the US and Canada. Our dedication to minimizing patient fear, anxiety, and stress is further cemented by our status as a Fear Free Certified Professional facility. This commitment to superior service is validated by our excellent 4.8-star community reputation. If you are looking for an environment where you can truly focus on superior medical outcomes, this is where you will do your best work. As a teammate at Clairmont Animal Hospital, you join a practice built on more than 30 years of established community trust. Our cohesive medical team includes five dedicated DVMs, providing collaborative opportunities and structured support. Because we offer comprehensive care seven days a week, you benefit from a consistent structure that ensures continuity of patient care while also supporting your personal work-life balance. We believe in providing the resources necessary for every teammate to succeed professionally, ensuring you have the time and attention needed to focus on complex medical cases rather than logistical barriers. The quality of medicine practiced here is held to the highest standard. As an AAHA accredited facility, we regularly undergo rigorous evaluations to meet or exceed stringent protocols across every aspect of our operation, including surgery, exam facilities, diagnostic imaging, anesthesiology, and emergency services. We offer full-service capabilities, covering everything from comprehensive wellness and prevention programs to advanced surgical procedures and urgent care. You will have the opportunity to manage diverse caseloads and utilize high-level diagnostics in an environment dedicated to excellence in veterinary medicine. Located in charming Decatur, Georgia, you will enjoy working in one of the Atlanta metro area’s most desirable suburban communities. Decatur offers a unique blend of a small-town atmosphere with easy access to the rich cultural, dining, and professional opportunities of the greater city. You will find excellent local restaurants, walkable historic squares, and convenient access to green spaces and public transit. Decatur provides an ideal backdrop for veterinary professionals seeking a high quality of life outside of the clinic.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.