Compassionate Veterinary Receptionist & Client Care Lead

Clairmont Animal Hospital; Decatur (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Clairmont Animal Hospital in Decatur, Georgia, seeks a dedicated receptionist to join our long-established practice. We offer AAHA accreditation and Fear Free Certified status, supporting exceptional patient care and a supportive team environment.

As the front-line representative, you will manage a multi-line phone system, schedule appointments, maintain medical records, handle transactions, and educate clients on preventive care while ensuring a compassionate experience for every pet and owner.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills in a fast-paced environment.
• Strong organizational skills with ability to multitask and prioritize.
• Collaborative, team-first mindset and reliable independent work when needed.
• Experience with veterinary software; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a compassionate demeanor.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services.
• Embody Compassion and Empathy: provide a calming presence to clients and treat every pet with care.

Skills

Customer service

Communication skills

Organizational skills

Team player

Stress management

Tools

Veterinary software

Job description

Clairmont Animal Hospital in Decatur, Georgia, seeks a dedicated receptionist to join our long-established practice. We offer AAHA accreditation and Fear Free Certified status, supporting exceptional patient care and a supportive team environment.

As the front-line representative, you will manage a multi-line phone system, schedule appointments, maintain medical records, handle transactions, and educate clients on preventive care while ensuring a compassionate experience for every pet and owner.