Veterinary Receptionist

Mission Pet Health; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Caldwell Mill Animal Clinic in Birmingham, AL is seeking a friendly Veterinary Receptionist to be the first point of contact for clients. You will manage a multi-line phone system, greet clients, schedule appointments, and handle billing to support seamless patient care.

Join a team focused on pet wellness and compassionate service within a supportive environment, with opportunities to learn veterinary software and contribute to a busy clinic in a growing community.

Qualifications

• Passion for providing excellent customer service.
• Strong communication skills with the ability to manage stressful situations.
• Excellent organizational skills to multitask in a fast-paced environment.
• Collaborative, team-first mindset with the ability to work independently when needed.
• Experience with veterinary software is preferred; flexible weekends and holidays are required.

Responsibilities

• Manage a multi-line phone system and greet clients with a warm, professional demeanor.
• Coordinate appointment schedules and maintain accurate records.
• Handle billing transactions and payments to keep the hospital running smoothly.
• Educate clients on services and preventive care to support pet health.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software experience

Job description

When you join Caldwell Mill Animal Clinic, you become part of a highly respected institution that has provided comprehensive veterinary care to the Birmingham community since 1990. Our dedication to treating pets like our own has earned us exceptional community trust, reflected in our outstanding 4.9-star Google rating. We offer a challenging yet supportive environment focused on Pet Wellness, Urgent Care, Advanced Care, and complex surgical procedures. If you are seeking an opportunity to practice high-quality medicine alongside dedicated teammates, this is where you can do your best work. We understand that support is crucial for your professional success. As part of a larger network of hospitals, you benefit from a culture dedicated to continuous learning and professional achievement. We provide the structure and resources necessary for you to achieve your career goals, whether that means expanding your clinical focus or moving into a leadership role. You will collaborate with teammates who prioritize education and are committed to creating a focused workflow that allows you to concentrate solely on comprehensive patient care and advanced medical procedures. Our facility is equipped to handle a diverse and engaging caseload, with services focused on small animal medicine, detailed testing and diagnostics, and specialized surgery. We also have opportunities to manage exotics cases. Our commitment to advanced medicine means veterinarians and credentialed teammates have access to internal specialty consultations and cutting-edge resources, ensuring expert support when managing challenging situations. This allows us to provide the highest level of comprehensive care the Birmingham community deserves. Birmingham, Alabama, offers you the perfect blend of Southern hospitality and modern city amenities. Located in the beautiful Caldwell Mill area, you are close to excellent outdoor recreation, vibrant dining scenes, and significant cultural institutions. The region provides a highly engaged client base and a community that values its veterinary professionals. This is a stable, growing area that offers a rewarding lifestyle outside of the clinic, allowing you to establish deep professional roots while enjoying a high quality of life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.