Veterinary Receptionist

Southern Veterinary Partners; Cropwell (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Pell City Animal Hospital seeks a compassionate Receptionist to support veterinary services while prioritizing client care and teamwork. The role involves scheduling appointments, maintaining accurate records, and enhancing client education on pet health within a community-focused practice. If you’re passionate about advocating for pets and providing quality service, this is an opportunity to grow and make a difference.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays) - for eligible positions only

Educational assistance for veterinary technician programs

Free 24/7 doctor access through Teladoc

Discounted Veterinary Care

Employee Assistance Program (EAP)

Opportunity to impact the community while helping animals

Qualifications

• Experience with veterinary software is preferred.
• Strong verbal and written communication skills.
• Ability to manage stressful situations.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Advocate for pets through client education on preventative care.

Skills

Customer service skills

Communication skills

Organizational skills

Critical thinking

Education

Knowledge of veterinary medical terminology

Tools

Veterinary software

Job description

Pell City Animal Hospital in Cropwell, Alabama, has served the community for over 45 years, offering a full range of veterinary services with AAHA accreditation. Honored by Newsweek as one of “America’s Best Animal Hospitals” in 2025, our team is guided by the WAG values – Work Together, Amaze, and Grow – and combines traditional care values with advanced medical technology. We offer comprehensive services, including preventive care, surgery, dentistry, diagnostics, and emergency care, within a supportive environment that prioritizes collaboration and quality client service.

Nestled near scenic Logan Martin Lake, our location allows easy access to outdoor recreation and Birmingham’s city amenities. If you’re ready to make a difference in a compassionate, community-oriented practice, we would love to meet you.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $14.00-$17.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).