Veterinary Receptionist

Southern Veterinary Partners; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary practice in Birmingham seeks a Receptionist dedicated to client care and pet health advocacy. This full-time role involves scheduling, managing client communications, and providing excellent customer service in a compassionate environment. Join a top-rated team committed to fostering both animal welfare and professional growth.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Teladoc - FREE 24/7 doctor access

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Ability to manage financial transactions and office equipment.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Receive and schedule client calls efficiently.
• Maintain documentation for client and pet records.
• Educate clients on pet health and hospital services.

Skills

Organizational skills

Communication

Customer service

Empathy

Problem solving

Tools

Veterinary software

Job description

At Nall Daniels Animal Hospital, we provide top-quality veterinary care, boarding, and grooming to pets in our community.
Our staff treats you like family and each pet like our own. We are honored and proud to be a partner in your pet's healthcare team.
As pet owners ourselves, we believe that preventative care with wellness exams is the key to your pet living a longer, healthier, and happier life.
As a full-service veterinary office, we offer state-of-the-art testing and diagnostics, an array of advanced care, routine and advanced surgical procedures, and many other services to provide your pet with the best possible care.
We welcome new patients to our office and look forward to meeting you and your pet.

As a Receptionist, you will:

• Receive and place calls to clients for scheduling purposes.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, including referral documentation and medical history.
• Assist clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the hospital’s financial transactions accurately, following cash and credit procedures, and proper opening/closing protocols.
• Provide excellent customer service and communicate professionally.
• Educate clients on preventative care, pet health needs, and hospital services to advocate for pets.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Show empathy toward clients and treat pets with compassion and respect.

• Utilize standard office/business equipment.
• Have knowledge of veterinary medical terminology and procedures.
• Be flexible with schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept direction on tasks.
• Possess organizational skills.
• Apply critical thinking to identify solutions and approaches to problems.
• Possess strong verbal and written communication skills, good judgment, and stress management skills.

Pay range of $15.00-$17.00/hour based on experience.

Benefits include:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Educational assistance for qualified teammates in AVMA-CVTEA accredited veterinary technician programs
• Teladoc - FREE 24/7 doctor access
• Discounted Veterinary Care
• Employee Assistance Program (EAP)
• Join a large network of over 5,000 veterinary professionals committed to collaboration and career growth

Our team’s dedication has led to remarkable growth. Southern Veterinary Partners employs over 8,000 staff nationwide and has received recognition such as #19 on Newsweek’s “Most Loved Workplaces” list in 2022, and multiple rankings on Inc. 5000 and Birmingham Business Journal’s FastTrack 30 lists.