Veterinary Care Coordinator

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Call Center Representative to provide exceptional customer service in a remote setting. This role involves engaging with pet families, addressing inquiries, and scheduling appointments. Ideal candidates will have experience in high call volume environments and the ability to learn software quickly.

Qualifications

• Experience in high call volume, customer service, or call center environments.
• Ability to quickly learn custom software and programs.
• Previous experience in a work-from-home environment.

Responsibilities

• Engage in positive interactions with pet families and answer a high volume of customer service calls.
• Gather and document pet medical information and schedule appointments effectively.
• Guide emotional conversations and ensure adherence to performance standards.

Skills

Customer service

Communication

Time management

Job description

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities

• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information and schedule appointments effectively
• Guide emotional conversations and ensure adherence to performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs
• Previous experience in a work-from-home environment
• Must attend a mandatory 4-week intensive training program
• Expected to maintain punctuality and attendance throughout the shift