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Veterinary Receptionist

Southern Veterinary Partners

Clayton (NC)

On-site

USD 10,000 - 60,000

Full time

15 days ago

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Job summary

Join a leading full-service animal hospital in Clayton, NC, as a Receptionist. You'll play a vital role in client communication, scheduling, and ensuring a positive experience for both clients and their pets. This position offers competitive pay, benefits including health care and a retirement plan, and a collaborative work environment aimed at providing exceptional veterinary care. Being part of our dedicated team means making an impact in the community and helping animals.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Short Term Disability
Paid Time Off (Vacation & Public Holidays)
Educational Assistance for Veterinary Technician Programs
FREE doctor access via Teladoc
Discounted Veterinary Care
Employee Assistance Program (EAP)

Qualifications

  • Experience in customer service and veterinary terminology preferred.
  • Must have strong verbal and written communication skills.
  • Ability to manage stressful situations and work independently.

Responsibilities

  • Receive and place calls to clients for scheduling appointments.
  • Maintain proper documentation through client and pet records.
  • Manage financial needs of the hospital by handling client transactions.

Skills

Customer Service
Communication
Critical Thinking
Organizational Skills

Tools

Veterinary Software

Job description

Clayton Animal Hospital is a full-service animal hospital located in booming Clayton, North Carolina. Located in a suburb of Raleigh, our 8-doctor, state-of-the-art, small animal hospital has been providing comprehensive veterinary care in our community since 1986. Our welcoming team consists of collaborative, innovative, out-of-the-box thinkers who understand that animals are not just pets – they’re family.


If you are a passionate and caring team player, please feel free to send us a resume or apply today!


To find out more about Clayton Animal Hospital, please visit https://claytonanimalhospital.com/.

As a Receptionist you will:

  • Receive and place calls to clients for the purpose of scheduling.
  • Prioritize multiple tasks in a calm, organized manner.
  • Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
  • Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
  • Excellent customer service skills and an exceptional level of communication in a professional manner.
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
  • Maintain a positive attitude in all interactions with clients, pets and other teammates.
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
  • Utilizing standard office/business equipment.
  • Knowledge of veterinary medical terminology and procedures.
  • Flexible schedule including some weekend and holiday shifts.
  • Experience with veterinary software is preferred.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Possession of organizational skills.
  • Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
  • Pay range of $16.00-$18.00/hour based on experience
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Short Term Disability
  • Paid Time Off (Vacation & Public Holidays) - for eligible positions only
  • SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
  • Teladoc- FREE doctor access 24/7
  • Discounted Veterinary Care
  • EAP (Employee Assistance Program)
  • A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
  • Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

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