Veterinary Receptionist

Veterinary Practice Partners; Skippack (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

Skippack Animal Hospital seeks a full-time Veterinary Receptionist to be the first contact point for clients, ensuring an excellent experience. The role includes managing appointments, handling client interactions, and requires previous experience in a veterinary setting. This position offers comprehensive benefits including medical, dental, and a generous 401(k) match, along with a pet discount for staff.

Benefits

Medical, dental, vision benefits

Paid time off

Employee pet discount

401(k) with company match

Qualifications

• Previous experience as a veterinary receptionist is required.
• Ability to maintain a calm, professional, and positive demeanor.
• Strong organizational and multitasking skills.

Responsibilities

• Greet clients, complete appointment sign-ins, and escort them to exam rooms.
• Handle payments, process cards, and schedule future appointments.
• Answer client calls and manage appointment-related inquiries.

Skills

Strong organizational skills

Multitasking

Calm demeanor

Customer service

Job description

Skippack Animal Hospitalis hiring a full-timeVeterinary Receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

• Week 2: Thursday – Friday, 7:00 AM – 7:00 PM & Saturday, 6:45 AM – 3:00 PM
• Rotating schedule with alternating weeks

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Skippack Animal Hospital

Skippack Animal Hospital is a full-service veterinary facility serving dogs, cats, and exotic mammals in Skippack, PA. Our mission is to provide the most comprehensive and personalized care for our highly-valued clients and their pets in a warm and welcoming state-of-the-art facility. Our professional and courteous staff is committed to promoting responsible pet ownership, preventative care, and health-related educational opportunities.

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