Veterinary Receptionist

Veterinary Practice Partners; Lino Lakes (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Rice Creek Animal Hospital is seeking a full-time Veterinary Receptionist to provide exceptional service to clients and their pets. This role involves greeting clients, managing appointments, and ensuring a smooth experience while working in a supportive team environment with great work-life balance.

Benefits

Medical, dental, vision benefits

Paid time off

Employee pet discount

401(k) with company match

No weekend hours

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and pets, complete appointment sign-in, and escort clients to exam rooms.
• Handle payments, schedule appointments, and manage client inquiries.
• Maintain cleanliness and organization of the front area.

Skills

Organizational skills

Multitasking skills

Customer service

Job description

Rice Creek Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide "pawsitively" exceptional care with a dose of humor and heart. Expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• No Weekend Hours!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedul e: This is a full-time, 40-hour-per-week position with a four-day work week. Shifts are 10 hours each, scheduled Monday through Friday from 7:45 AM to 6:00 PM, with a 30-minute lunch break. Enjoy a consistent schedule with no weekend hours!

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Rice Creek Animal Hospital

Rice Creek Animal Hospital, established in 2011, is a full-service veterinary facility offering top-notch medical, surgical, and dental care. Equipped with advanced tools like digital radiography, in-house labs, ultrasound, and more, they focus on delivering excellent service and care. The hospital promotes responsible pet ownership and preventative health care while valuing a strong work/life balance for employees. Staff enjoy a four-day workweek with 10-hour shifts, no weekends, and a supportive, team-oriented culture where everyone is respected and appreciated.