Veterinary Receptionist

Abqpetcarehospital; Clarksville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

NVA seeks an enthusiastic client services associate to greet clients, answer questions, schedule appointments, and process payments at our Clarksville, TN location. You will help manage the front desk workflow and maintain accurate client information in our systems.

Ideal candidates have at least 6 months of related experience, a friendly demeanor, and solid communication skills. We offer a comprehensive benefits package and the chance to contribute to a patient‑centered experience.

Qualifications

• Minimum of 6 months job-related experience required.
• Greet clients and respond to questions to ensure a smooth visit.
• Process incoming and outgoing pets and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Monitor waiting area and maintain client information in operations software.

Responsibilities

• Greet clients and respond to questions to ensure a smooth visit.
• Process incoming and outgoing pets and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Sort mail and emails and maintain client information in operations software.
• Monitor waiting area for cleanliness and escalate issues to senior staff.

Skills

Customer service

Communication

Phone handling

Scheduling appointments

Cash handling

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job‑related experience required.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.