Veterinary Receptionist

National Veterinary Associates, Inc.; Ashland City (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

National Veterinary Associates is seeking a Front Desk Associate to greet clients, respond to questions, process pet intake, and manage payments. The role includes answering phones, scheduling appointments, and handling mail and electronic correspondence. You will maintain client data in the practice software and support a clean, welcoming waiting area.

Prior experience is preferred. The position offers a friendly, team-oriented environment with opportunities for growth within the network.

Qualifications

• Minimum of 6 months job-related experience preferred.
• Greet clients, respond to questions, and assist with pet intake.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing pets and handle payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor client waiting area for cleanliness.
• Document and maintain client information in business operations software.
• Escalate complex matters to senior staff.

Skills

Customer service

Communication

Scheduling appointments

Cash handling

Teamwork

Job description

Front Desk Associate Responsibilities

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job‑related experience preferred.

Benefits

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.