Veterinary Receptionist

Rye Harrison Veterinary Hospital; City of Rye (NY); On-site; USD 57,859,000 - 63,783,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Onboarding program

Professional development

Job summary

Rye Harrison Veterinary Hospital is seeking a dedicated Veterinary Receptionist to join our team in Rye, NY. This role welcomes candidates with transferable experience from medical or hospitality settings and offers comprehensive onboarding and mentorship.

You will greet clients, manage scheduling, handle a multi-line phone system, and support a calm, compassionate front-desk presence for families with pets. The position is full-time with weekday shifts and rotating Saturdays.

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical or veterinary setting.
• Strong verbal and written communication; active listening and conflict resolution.
• Experience with scheduling, multi-line phones, data entry, and payment processing.
• Excellent organization and attention to detail; able to multitask in a fast-paced environment.
• Proficient in Microsoft Office; quick to learn new software.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer multi-line calls; manage scheduling and inquiries.
• Process payments and schedule future appointments.
• Provide compassionate customer service during distressing news about pets.
• Accurate data entry and maintain records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent issues.
• Maintain a clean and welcoming reception area.

Skills

Front desk

Customer service

Verbal communication

Written communication

Active listening

Conflict resolution

Appointment scheduling

Phone systems

Data entry

Payment processing

Organizational skills

Attention to detail

Multitasking

Microsoft Office

Teamwork

Animal care passion

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Rye Harrison Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whatdemonstratescomposure under pressure, a genuine affinity for animals, and the interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary

$20.00 - $23.00 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

This is a full time position with scheduled shifts Monday - Friday from 7:45 AM and 5:45 PM, with one late shift per week from 7:45 AM–7:45 PM. This position also includes rotating Saturday shifts from 7:45 AM–1:45 PM.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Rye Harrison Veterinary Hospital

Rye Harrison Veterinary Hospital is a full-service, AAHA-accredited facility serving Rye, NY and surrounding communities in Westchester and Fairfield Counties. We care for dogs, cats, and exotic pets, offering advanced medical services alongside boarding and grooming. Our team is committed to delivering outstanding patient care while fostering a positive and supportive work environment.