Veterinary Receptionist

Socket.dev; City of Rye (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding & mentorship

Professional development

Job summary

Rye Harrison Veterinary Hospital in Rye, NY is seeking a dedicated Veterinary Receptionist to join our client-focused team. This is a full-time front desk role requiring excellent communication, composure under pressure, and a genuine affinity for animals.

Training includes veterinary workflows and software onboarding. You will greet clients, manage a multi-line phone system, process payments, schedule appointments, and maintain organized records in the practice management system.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in medical/dental/veterinary or high-volume service environment.
• Strong verbal and written communication, active listening, and conflict resolution skills.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; able to work independently or in a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls and respond to scheduling inquiries.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients dealing with distress or bad news about their pet.
• Data entry and record maintenance in the practice management system as trained.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Skills

Customer service

Front desk experience

Phone system

Data entry

Multitasking

Communication skills

Dependability

Teamwork

Medical/vet office exposure

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Rye Harrison Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $20.00 - $23.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full time position with scheduled shifts Monday - Friday from 7:45 AM and 5:45 PM, with one late shift per week from 7:45 AM–7:45 PM. This position also includes rotating Saturday shifts from 7:45 AM–1:45 PM.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Rye Harrison Veterinary Hospital

Rye Harrison Veterinary Hospital is a full-service, AAHA-accredited facility serving Rye, NY and surrounding communities in Westchester and Fairfield Counties. We care for dogs, cats, and exotic pets, offering advanced medical services alongside boarding and grooming. Our team is committed to delivering outstanding patient care while fostering a positive and supportive work environment.

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