Veterinary Receptionist

Brawley Animal Hospital; Charlotte (NC); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Health package

401k with company match

Paid time off

Life insurance and disability

EAP

Job summary

Brawley Animal Hospital in Mooresville, NC is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage multi-line phones, greet clients, schedule appointments, and process payments with compassion and accuracy.

Ideal candidates have veterinary reception experience, strong communication skills, and the ability to stay calm during emotional situations. Part-time role with a friendly team and meaningful community impact.

Qualifications

• Minimum 1+ year of veterinary reception or related experience.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience with veterinary software, especially Avimark, is preferred.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow; support scheduling.
• Handle in-person and phone interactions and process transactions accurately.
• Provide information about services and assist clients during emotional situations.
• Maintain calm, professional, solution-oriented behavior during busy periods.

Skills

Vet Reception

Phone management

Avimark

Communication

Scheduling

Payments

Job description

Mooresville, North Carolina, United States

Brawley Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

Do you already speak the language of veterinary medicine? Do you know what a dental prophy is, how to triage an urgent call, and how to hold space for a client who just got difficult news about their pet? Then you might be exactly who we're looking for.

We're not looking for someone to learn the veterinary world from scratch — we're looking for someone who already lives in it. Whether you're a vet tech or assistant who is ready to hang up your scrubs and step into a part-time front desk role, or someone with veterinary reception experience who wants a practice worth showing up for — this is your opportunity. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where your veterinary background isn't just appreciated — it's the whole point.

Schedule and compensation:

• Compensation: $15 - 19per hour, for each hour worked
• Schedule: This is a part-time position, with a flexible schedule. Saturday coverage rotates approximately once per month — the practice is closed the 1st and 3rd Saturdays of each month, so weekend commitment is minimal. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a veterinary reception, veterinary technician, or veterinary assistant role is REQUIRED
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Brawley Animal Hospital?

Brawley Animal Hospital is a 3-doctor small animal practice in Mooresville, NC — trusted by the Lake Norman community since 2004 and built by co-owners who genuinely love what they do. The clinic offers a full range of services including wellness, surgery, dentistry, in-house diagnostics, laser therapy, grooming, and nutrition counseling, all under one roof with a team known for going above and beyond for every patient who walks through the door.

Mooresville itself is one of the most desirable places to live in the Carolinas — a lakeside community on Lake Norman, just 30 miles from Charlotte, with a strong local identity, outdoor recreation, and a lifestyle that's hard to beat. No on-call, no weekends (just a half-day Saturday once a month), and a team of long-tenured colleagues who chose to stay — because this is genuinely a great place to work.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $19 USD

Brawley Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.