Veterinary Receptionist

veterinarypracticepartners; Charlotte (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Independence Veterinary Clinic is seeking a dedicated veterinary receptionist for a front desk role. The candidate will provide warm, professional client interactions and support onboarding in veterinary workflows and terminology.

Training will be provided, and the position offers comprehensive benefits and a 4-day work week with no weekends. Salary ranges from $16.00 to $19.00 per hour, dependent on skills and experience, with full-time benefits including medical, dental, vision, PTO, and a

Qualifications

• Minimum 1 year of front desk/receptionist/customer service experience in medical or veterinary/hospitality settings.
• Strong verbal and written communication skills; active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointments.
• Answer and manage a multi-line phone system; route calls and respond to scheduling inquiries.

Skills

Front desk experience

Customer service

Verbal and written communication

Multi-line phone handling

Data entry

Tools

Microsoft Office

Job description

Veterinary Receptionist

Independence Veterinary Clinic is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Salary: $16.00-$19.00 per hour dependent on skills and experience
• Schedule : 4 days per week, no weekends!

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows