Veterinary Receptionist

Veterinary Practice Partners; Boca Raton (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Professional development

Employee pet discount

Job summary

Calusa Veterinary Center in Boca Raton is seeking a dedicated veterinary receptionist. The role focuses on front desk duties, client communication, and smooth daily operations in a high-volume practice.

No veterinary background is required; comprehensive onboarding and ongoing training are provided. Benefits include medical/dental/vision, PTO, 401(k), onboarding mentorship, and an employee pet discount.

Qualifications

• Minimum 1 year front desk or customer service in medical or veterinary setting.
• Strong customer service with clear verbal and written communication.
• Experience with scheduling, phone systems, data entry, and payments/POS.
• Excellent organization; able to multitask in a fast-paced environment.
• Proficient with Microsoft Office; quick to learn new software.
• Reliable, punctual and professional; works well in a team.
• Genuine affinity for animals and comfort in a clinical setting.
• Veterinary software experience (Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet) is a plus.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer multi-line calls and manage scheduling inquiries.
• Process payments and schedule future appointments.
• Provide compassionate service to anxious clients about their pets.
• Data entry and record maintenance in the practice management system.
• Coordinate with clinical staff and relay urgent messages.
• Keep reception and waiting area clean and welcoming.

Skills

Customer service

Verbal & written communication

Appointment scheduling

Multi-line phone systems

Data entry & POS

Organizational skills

Punctual & reliable

Animal-friendly/clinical setting

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Calusa Veterinary Center is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Full time position, 32-40 hours per week, Flexible Scheduled Required, Nights/ Days/ Weekends

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Calusa Veterinary Center

Calusa Veterinary Center is a full-service animal hospital providing quality veterinary care to the Boca Raton community since 1985. We offer a wide range of services, from routine wellness exams and vaccinations to more complex medical and surgical procedures. Our highly skilled and compassionate team is dedicated to providing the best possible care for your furry family member.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

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