Veterinary Receptionist - Newtown, PA

Vetcor; Newtown Township (Bucks County); On-site; USD 30,000 - 45,000; Full time

Job summary

Indian Walk Veterinary Center is seeking a full-time Customer Service Representative to enhance the client experience. The ideal candidate will be detail-oriented, professional, and passionate about working with people and animals. This role includes assisting clients and supporting the medical team in a fast-paced and rewarding environment.

Benefits

401(k) matching

Flexible Spending Account

Tuition Support Program

Health Insurance

Paid Time Off

Free/discounted lab work for employee pets

Quarterly Team Rewards Bonus

Professional development opportunities

Qualifications

• At least one year of customer service experience.
• Veterinary experience is a plus.
• Detail-oriented and organized.

Responsibilities

• Support pet parents with compassion and professionalism.
• Help the medical team deliver top-quality veterinary care.
• Assist with scheduling and management of client interactions.

Skills

Customer Service

Communication

Cash Handling

Organization

Multi-tasking

Computer Skills

Job description

Who we are

Indian Walk Veterinary Center, a progressive and welcoming multi-doctor small animal and exotic practice in Newtown, PA, is seeking a full-time Customer Service Representative to join our team.

Our CSRs are the heart of our client experience—supporting pet parents with compassion, professionalism, and a friendly smile, while helping our medical team deliver top-quality veterinary care.

What We’re Looking For: The ideal candidate has at least one year of customer service experience (veterinary experience is a plus) and thrives in a fast-paced environment. We’re looking for someone who is:

• Friendly, polite, and professional
• Reliable and flexible
• Detail-oriented and organized
• Able to multi-task with ease
• Eager to learn and grow
• Experienced in cash handling
• Comfortable using computers and scheduling software
• Excellent with communication—both written and verbal
• Passionate about working with people and animals

What We Offer:

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits:

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Employee discount program

If you’re enthusiastic about delivering outstanding client service and making a difference in the lives of pets and their people, we’d love to hear from you!

Diversity, equity, and inclusion are core values of Indian Walk Veterinary Center and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential