Veterinary Receptionist

Veterinary Practice Partners; Belmont (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital is seeking a full-time Veterinary Receptionist to serve as the first point of contact for clients and pets. This role demands excellent customer service skills, the ability to multitask, and knowledge of veterinary terms to ensure efficient operations while providing a warm and welcoming environment for clients.

Benefits

Medical, dental, vision benefits

Paid time off

Employee pet discount

401(k) with company match

$125 scrub allowance

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and pets, complete appointment sign-in and confirm details.
• Ensure accurate accounting, handle payments, and schedule appointments.
• Answer client calls and make outbound reminders.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Job description

New Hope Veterinary Hospital is hiring a full-time Veterinary Receptionist tobe our veterinary clients' first point of contact, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• $125 scrub allowance, distributed twice a year, ensures you have the gear you need to work comfortably!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Enjoy a 4-day work week with a balanced schedule! Shifts are typically:

• Monday: 7:30 AM - 7:00 PM
• Tuesday - Friday: 7:30 AM - 5:30 PM
• Saturday: 7:30 AM - 12:00 PM (on a rotating basis)

Team members receive one full day off during the week and an additional half day off if scheduled for work on Saturday. This structure allows for a great work-life balance while still providing excellent patient care!

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About New Hope Veterinary Hospital

Opened in 2023, New Hope Veterinary Hospital is a brand-new, gorgeous facility designed to provide top-tier veterinary care in a warm and welcoming environment. As part of the TotalBond family, we combine modern medicine with a personal touch—understanding and anticipating the needs of our patients while making our clients feel like family.

Our state-of-the-art facility offers advanced services, including laparoscopy and ultrasound, and we are committed to clear communication and transparency when it comes to pet care. We prioritize low-stress handling techniques to ensure every pet has a comfortable visit and are proud to be a Feline-Friendly practice.