Veterinary Receptionist

Southern Veterinary Partners; Town of Texas, Spring (WI, TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate team at a full-service veterinary facility dedicated to providing high-quality care for pets. As a Receptionist, you will be the first point of contact for clients, managing appointments and providing vital information. This role emphasizes excellent customer service, organizational skills, and a positive attitude. With a commitment to employee growth and community impact, this innovative firm offers a supportive environment where you can thrive and make a difference in the lives of pets and their owners. Apply today to be a part of this rewarding journey!

Benefits

Health care plans (Medical, Dental, Vision)

Retirement plan (401k)

Life insurance (Basic, Voluntary, AD&D)

Short-term disability

Paid time off (Vacation & Holidays)

Educational assistance for veterinary technician programs

Teladoc 24/7 free doctor access

Discounted veterinary care

Employee Assistance Program (EAP)

Opportunity for community impact

Qualifications

• Proficient in veterinary medical terminology and procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Manage client calls for scheduling and provide information.
• Maintain accurate documentation of client and pet records.
• Educate clients on pet health and hospital services.

Skills

Veterinary medical terminology

Customer service

Organizational skills

Critical thinking

Communication skills

Tools

Veterinary software

Standard office equipment

Job description

Cole Veterinary Hospital at Harmony is a full-service veterinary medical facility located in Spring, Texas. We provide veterinary care to dogs and cats, including routine medical, surgical, and dental services. Our commitment is to high-quality care, emphasizing prevention and healing, and we aim to offer the best diagnostic and treatment options for all patients. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

1. Receive and make calls to clients for scheduling appointments.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain accurate documentation through client and pet records, referral documentation, and medical histories.
4. Assist clients by providing information, instructions, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
5. Use hospital computer systems to document medical records and communicate with clients and team members.
6. Manage financial transactions by maintaining accurate balances, collecting payments, and following cash handling procedures.
7. Provide excellent customer service with professional communication skills.
8. Educate clients on pet health, preventative care, and hospital services to advocate for pets.
9. Maintain a positive attitude in all interactions with clients, pets, and team members.
10. Show empathy toward clients and treat pets with compassion and respect.

Qualifications and Skills:

• Proficiency with standard office equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule, including some weekends and holidays.
• Experience with veterinary software preferred.
• Ability to work independently and follow directions.
• Strong organizational skills.
• Critical thinking and problem-solving abilities.
• Excellent verbal and written communication skills, good judgment, and stress management skills.

Benefits:

• Pay range of $13.35-$20.90/hour based on experience.
• Health care plans (Medical, Dental, Vision).
• Retirement plan (401k).
• Life insurance (Basic, Voluntary, AD&D).
• Short-term disability.
• Paid time off (Vacation & Holidays) for eligible positions.
• Educational assistance for veterinary technician programs.
• Teladoc 24/7 free doctor access.
• Discounted veterinary care.
• Employee Assistance Program (EAP).
• Opportunity to impact your community and grow within a collaborative team environment.

Our dedication has led to remarkable growth, with over 8,000 employees nationwide. We are recognized as #19 on Newsweek’s “Most Loved Workplaces” list (2022) and among Inc. 5000’s “Fastest Growing Companies” (2018-2022), as well as Birmingham’s “FastTrack 30” (2017-2021).