Veterinary Receptionist

Cedar Park Vet; Cedar Park, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Teladoc access

Job summary

New Hope Animal Hospital in Cedar Park, TX, is seeking a receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients warmly, and help coordinate appointments and financial transactions while upholding our compassionate care standards.

You'll educate clients on preventive care, maintain accurate records, and support a collaborative team in a busy small-animal and urgent-care setting.

Qualifications

• Experience in customer-facing roles with a focus on compassionate client interaction.
• Good verbal and written communication, handling stressful situations with professionalism.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Collaborative mindset and ability to work independently or with supervision.
• Experience with veterinary software is preferred; weekend/holiday availability is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure optimal patient care.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Tools

Vet software

Job description

At New Hope Animal Hospital in beautiful Cedar Park, TX, our mission centers entirely around providing exceptional small animal care. We are proud to be an AAHA Accredited practice, a designation that confirms our deep commitment to the highest standards of veterinary excellence and quality patient care. Our focus on medicine is reflected in our robust reputation, earning us an excellent 4.5-star Google rating from the community we serve. If you are looking for an opportunity where your clinical skills are highly valued and you can join a dedicated group of teammates, this is the place to grow.Joining our team means stepping into a supportive, professional network dedicated to your development. Because we are part of a larger organization, we ensure all teammates have the resources needed to do their best work and reach their long-term professional aspirations. Our organization supports educational pursuits, offering programs and mentorship designed to help you succeed, whether you are moving toward becoming a credentialed technician or seeking a leadership opportunity. We ensure clear communication, consistent workflows, and a culture where collaboration is the key to providing superior patient care.The quality of medicine you practice here is consistently high, driven by our accreditation and the urgency required for our robust small animal and urgent care services. While we operate locally in Cedar Park, our affiliation grants our veterinarians access to internal specialty consultations and provides our entire medical team with continuous learning opportunities. This means you will handle challenging and rewarding cases while always having expert support available, ensuring that we offer advanced diagnostics and comprehensive treatment plans for every pet that comes through our doors.Cedar Park, TX, offers the ideal blend of metropolitan convenience and relaxed suburban living just outside of Austin. You will find a welcoming community known for its excellent parks, outdoor activities, and family-friendly atmosphere. This is a rapidly growing area that provides abundant housing options, high quality schools, and easy access to cultural events and entertainment. If you are looking for a community where you can maintain a comfortable work-life balance while still having the excitement of Central Texas nearby, Cedar Park is an ideal place to call home.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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