Veterinary Care Coordinator

Vicar Operating, Inc. dba VCA; Aurora (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision)

401(k) match

Paid vacation/sick time

Pet care discounts

Mental wellness subscriptions

Referral bonuses

Job summary

VCA Aurora Animal Hospital in Aurora, IL is seeking an Emergency Patient Care Coordinator to join our team. This full-time role requires weekend and evening shifts, with a schedule of Wed-Fri and Sun 7am-6pm, and offers opportunities to support doctors, technicians, and clients in delivering prompt, compassionate care.

You will manage client education, billing accuracy, and medical records while collaborating across departments.

Qualifications

• Confidence around pets.
• Medical background such as veterinary technician, human healthcare, or pharmaceutical.
• Medical terminology training.
• Ability to work weekends and evenings (overnight position).

Responsibilities

• Serve as a primary contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions.
• Coordinate patient care services to ensure efficient workflow and continuity of care.
• Accurately enter and review charges to maintain precise billing and medical records.
• Collaborate with all hospital departments to support seamless communication and patient care.
• Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality.

Skills

Pet care

Medical terminology

Shift flexibility

Job description

VCA Aurora Animal Hospital invites you to be our newest Emergency Patient Care Coordinator!

Schedule: Full-time opportunity. Wednesday-Fridays and Sunday 7am-6pm. required.

Compensation: $ 18 - 21/ hr. Starting range is determined by license, skill set, and years of experience in the field. Financial growth opportunities available.

As a Patient Care Coordinator, you will play a vital role in supporting our Doctors and Technician team by ensuring a seamless and positive experience for our clients and patients. Your ability to create a welcoming, low-stress environment will be essential in delivering exceptional patient care and client service.

Key Responsibilities

• Serve as a primary point of contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions.
• Coordinate patient care services to ensure efficient workflow and continuity of care.
• Accurately enter and review charges to maintain precise billing and medical records.
• Collaborate with all hospital departments to support seamless communication and patient care.
• Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality.

Requirements

• Confidence around pets
• Medical background, such as veterinary technician, human healthcare, or pharmaceutical
• Medical terminology training
• Ability to work weekends and evenings. This is an overnight position.

Benefits of joining the VCA Aurora Animal Hospital Team!

• Access to the people and financial resources of a large veterinary community
• Leadership Opportunities and Career Development Programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
• In-hospital Social Worker Referral bonuses and Competitive wages
• Medical, dental & vision insurance for you and your family
• Life, long and short-term disability insurance included
• Paid parental leave
• Paid vacation, sick time, and holiday pay
• 401(k) with corporate match
• Pet care discounts (40-100%)
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU
• Associate discounts on major cell phone carriers, car rentals, entertainment, and more!
• Plus so much more!

Additional Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Location

2600 W. Galena Blvd., Aurora, IL 60506

Equal Opportunity

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Company Overview

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.